Read About the Benefits of Mediation Directly from Our Participants
“Katie Arthurs was exceptional. She is calm, firm, knowledgeable and very thorough. Throughout the entire process, she kept everything on track and moving in a positive direction. If you want a mediator who will expertly guide you through a difficult situation without letting the process stall, I highly recommend her. She is a true professional and I am grateful for her help.” – H.P.
“Katie and Lauren were both very thorough and professional throughout the mediation process. They made a very difficult and stressful situation manageable.” – Andrea
“When my wife requested a divorce, it was a shock and came as a major surprise to me. While my wife and I disagreed about her decision, one thing that we both agreed on was going through mediation. We were grateful to find Katie at Northeast Ohio Family Law and Mediation LLC. Katie used her always calm, compassionate, and gentle demeanor to get us to speak in a civil fashion during in-person meetings at her office as well as during conference calls. She provided great perspective on important issues such as childcare, dividing up finances, and life after divorce. Her office provided me with a referral for a counseling service that was very valuable. While my wife and I were able to work through our differences, I owe a lot of credit to Katie and her team because, had she not managed our separation process in the civil, non-adversarial, and respectful manner in which she did, I think that the outcome might have been different. While divorce is never an easy thing for anyone to go through, I was really amazed at how well Katie and her team managed our process. I feel that this is really a better alternative for families to consider if they find themselves in this difficult situation.” – Anonymous
“The group at Northeast Ohio Family Law and Mediation LLC is second to none. Katie and Lauren are thorough, thoughtful, and professional throughout what is a very stressful process. They treated us respectfully at all times and were mindful of costs, both of which would have been very different experiences had we chosen not to go through mediation. We were able to come to agreeable terms that worked best for both parties and most importantly for our children. While we never planned to be in this position, Katie made the experience seamless and was lauded too by our filing attorney, who was prepared for filing by Katie’s hard work on the front end. This will never be an easy situation, but Katie and Lauren made it as respectful, calm, and streamlined as possible with incredible communication, professionalism, and kindness. Thank you to Northeast Ohio Family Law and Mediation LLC.” – A.D.
“I cannot thank NEO Family Law enough for all the ways you have supported us through this difficult process. While I knew that dissolution was the best path moving forward, I didn’t know where to start untangling the knot. It all seemed so daunting and overwhelming before reaching out to Lauren and Katie. Step by step, the guidance and support that Katie provided along with her compassion and empathy for our situation, made all the difference. I would very highly recommend NEO Family Law to anyone seeking a compassionate and amicable way of ending a marriage.” – Anonymous
“I really liked working with you. It was a steadying presence during a process that could have been turbulent. I appreciated your efforts to keep us focused on the practical matters, and not let things that were extraneous take over time. Your proposed solutions to problems that were confusing to us were clear and sensible. I found the opening visioning exercise helpful for thinking through my expectations, not just of the process. I would definitely recommend you to anyone who thinks mediation might be the best way for them.” – Anonymous
“I was very impressed with the professionalism at NEO Law and Mediation. Working with Katie and Lauren was a pleasure. Family law is not always easy, but they made the process less stressful and easier to understand when we were working through some complicated issues. I would recommend Katie and her team very highly.” – Anonymous
“My experience with Katie and Lauren was amazing. From my initial inquiry regarding mediation to the way each session was managed, every interaction was professional and compassionate. Both my husband and I felt heard and respected, and we breathed a sigh of relief each time we left the office. Your demeanor and patience made this process much less stressful than I anticipated. Thank you.” – Kim
“I want to thank you for your hard work, diligent organization, and excellent communications. We could not have gotten to this point without you. I know the work comes with seeing people in their most challenging and vulnerable states. I want to thank you for offering a safe place to work through some of that. I know you don’t need me to tell you, but your work is so very important and those whom you serve, we are eternally grateful.” – Anonymous
“My husband and I decided to dissolve our marriage through mediation to maintain productive, solution-based processes and outcomes. Katie and her assistant Lauren made a very stressful experience comfortable, fair, and solution-focused. Katie adapted to our unique needs and particular timeframe and kept us well-informed throughout the process. Her knowledge and professionalism was stellar throughout. I highly recommend mediation if both partners commit to a collaborative approach and recommend NEO Family Law without hesitation.” – A.B.
“Katie made the mediation process smooth in many ways. She is impeccably organized and thorough, and at each step of the way, I never doubted that she was working to ensure that what could otherwise be overwhelming and daunting information was instead accessible to us both in ways that made sense for each of us. To start, advanced agendas were always thorough. These agendas drove our meetings, even when conversations brought us off-track, and Katie was able to lead us in a direction to meet our goals for each meeting within our time constraints. Katie was skilled at paraphrasing our requests and desires at various points during each meeting, and she affirmed throughout that we understood the information discussed. After each meeting, Katie provided a comprehensive summary of the details of our discussions. While she understood the unique circumstances that had us sitting at her table and empathized, she remained unbiased as she led us to amicable resolutions in the end. I would recommend Katie to any couple who is seeking swift, well-organized, productive progress and resolution in their separation while maintaining peace and civility.” – Julie
“Mediation through NEO Family Law was exactly the solution my wife and I were seeking. We had agreed that a dissolution of our marriage was the correct path, but we had no idea how to effectuate it. Katie provided a detailed, straight-forward framework for us to follow. Her guidance and experience allowed us to stay on task, while at the same time raising valuable questions and scenarios we would never have thought of. She created an environment that allowed us to express our thoughts and concerns in an organized fashion, always with the intention of achieving our specific goals. The result was a thorough agreement that has allowed us both to move forward confidently and amicably in this process.” – John
“After nearly 2 years of attempting to work through a dissolution, my husband and I were exhausted. A dissolution was beginning to feel impossible, and we were reaching the point of filing for divorce. Things felt unresolvable between us, despite the support of trusted counsel on both sides. Katie stepped in and guided us to an amicable resolution in one sitting. Divorce is an emotional burden, one that requires steady direction and support. Katie’s professionalism, calm demeanor, and thorough knowledge of family law gave me the opportunity to walk away from the mediation process feeling extremely relieved from that burden. I tell anyone considering NEO Family Law that they will be in very good hands.” – Ashley
“Going into mediation, I was very skeptical that our complex case could be resolved, and I felt we were at an impasse. After our first session with Katie, that skepticism quickly turned into optimism. Her critical thinking, professionalism, and expertise created a structured environment where we could move forward productively. Thanks to her guidance and leadership, we were able to reach an amicable resolution that worked for both sides. Katie’s ability to keep us focused on solutions rather than conflict made a difficult process feel manageable. I am grateful for her steady approach and would highly recommend her to anyone considering mediation.” – Matthew
“I am beyond grateful to have found and worked with Katie throughout the mediation process. During one of the most challenging and chaotic times of my life, Katie introduced clarity and provided a path for the future in each mediation session. Katie has found a niche for herself that is needed and in which she absolutely shines. Her ability to communicate in a clear and concise manner, her ability to navigate emotionally charged conversations to reach equitable resolutions, and her positive and professional manner made a stressful process as smooth as it possibly could have been. Katie has been a godsend and I can’t express my gratitude enough for her presence, expertise, and compassion throughout this process.” – April
“This whole process was stressful from the beginning. After not really knowing what we were doing, Kaitlyn laid out a clear foundation of how to make this process as smooth as possible. I honestly fear what path our divorce could have gone down if not for being recommended Kaitlyn/mediation. While never an easy thing to do or process, I felt like Kaitlyn was sympathetic and made it as easy as possible for us.” – J.F.
“Going through this process was daunting at first, but the guidance and support I received made all the difference. The approach was thoughtful, compassionate, and truly centered on understanding my unique situation. I felt heard, supported, and confident in making the best decisions for my family. I can’t recommend their services enough to anyone looking for a structured, caring, and effective way to navigate such an important life transition.” – Stefanie
“Based on how my collaborative divorce was going, it felt like it would drag on until litigation was the only remaining option. Going to mediation with Katie completely changed the dynamic of the situation. Katie’s straightforward approach helped us get past the false perceptions that we both felt as a part of our separation and she was able to get us back on track to finalize the remaining open items. While at times uncomfortable, Katie has a way of moving the dialogue forward in a way that helps reduce the emotion of the situation and focus on the particulars that need to be addressed. I’d highly recommend mediation with Katie, either initially, or as early as possible in the process, for anyone that feels like they can’t get aligned and move forward!” – Anonymous
“While divorce is not something I ever contemplated was possible and I wish it hadn’t happened, I am so glad that we chose the route of mediation. I have met many people going through divorce over the past year that have had very complicated and contentious situations through the court system. I feel very blessed that we were able to go through a collaborative process. I have great respect for the work that you do and how compassionate, respectful, and professional you were throughout the process.” – N.D.
“I just want to tell you how much I appreciate the work that you did. I truly believe that without your wisdom, experience, and effort we would have not been able to come to an agreement and we would have gone to trial. I also believe that if we had gone to trial, it would have been far worse both financially and emotionally for both of us.” – Ken
“Thank you so much for everything these past few months in mediation. I appreciate your patience, thoughtfulness, and kindness during this entire process.” – E.T.
“NEO Family Law made me feel comfortable about the dissolution process and answering any questions I had. Being easily available and responsive to emails or calls. Being just and fair with all parties involved.” – Anonymous
Click here to see more reviews about Attorney-Mediator Katie Arthurs on Avvo.com.
We Prioritize Confidentiality Over Google Reviews
In today’s digital age, businesses often rely on public reviews to build credibility and attract new customers. At Northeast Ohio Family Law and Mediation LLC, however, we purposefully do not solicit or publish Google reviews. This decision reflects our unwavering commitment to protecting participant confidentiality, which we believe are core values in family law and mediation.
One of the greatest benefits of mediation is the privacy it offers. Unlike court proceedings, which are public record, mediation provides a confidential environment where families can openly discuss sensitive matters without fear of judgment or exposure.
Instead of public reviews, we encourage our participants to share their experiences here. This allows us to highlight the positive impact of our services, while fully respecting their preferences. Whether a participant chooses to remain anonymous, use their initials, or share their first name, we ensure that no identifying details or case specifics are ever disclosed.
While the absence of Google reviews might make it harder for people to find us, we believe that prioritizing confidentiality is far more important. It reflects our dedication to the principles of mediation: fostering trust, creating a safe space for resolution, and protecting the dignity of everyone involved. We are proud to uphold these standards and hope this approach reassures our participants that their privacy is always our top priority.